Healthy Eating, Made Easy

FAQs

  • Who we are

    Our mission is to make healthy eating delicious and convenient. We offer a wide variety of meal plans that deliver delicious meals for those looking to eat healthy, lose weight and create a happier and healthier lifestyle, to your door. All our meals are made fresh with high-quality ingredients and are perfectly portion-controlled to help you achieve your healthy, nutritional lifestyle goals, conveniently and worry-free.

    If you don’t have time or forget to select your meals, our chef will automatically select them for you, ensuring that you don’t receive meals that include your dislikes or allergies noted in your account.

    We offer weekly meal subscription plans that suit your needs. Your freshly prepared meals are delivered weekly until you request the deliveries to stop.

  • How soon can I start?

    New members signing up BEFORE Sunday 10:00PM EST will start to receive meals on the first Friday or Saturday following their signup date.

    New members signing up AFTER Sunday 10:00PM EST will start to receive meals on the second Friday or Saturday following their signup date.

    Please note that Meal Selection is available from Wednesday 12PM until Sunday 10:00PM EST for the following week.

  • How do I access my account?
    If you already have a member’s account, visit freshmealplan.com. At time of signup you would have been notified that you are part of our “Nationwide” meal program. Click on Log In and then click “Nationwide” in the dropdown menu. This will take you to our “Nationwide” site. Enter your email and password and you are in!
  • I have feedback regarding my customer experience. How do I share it?

    Our mission is to always be your trusted source of delicious, healthy meals. Therefore your customer experience is our number one priority. To share it with us, please log in to your account and click on Feedback.

    To learn more, click here.

ACCOUNT CHANGES

  • I’m going out of town; can I temporarily freeze my account?

    You can temporarily pause deliveries directly from your online account. After logging in, click on Service Freezes and select the dates you would like deliveries to stop and resume. It’s that easy.

    IMPORTANT: Service freezes must be requested before Sunday 10:00PM EST before next shipment.*

    To learn more, click here.

  • Can I sign up more than one person on one account?

    Since each person’s meal plan is specific to an individual, we suggest one person per account. Every client will have a unique account number that is used to identify the account, as well as a username and password specific to your plan type, which allows you to choose meals.

  • How do I edit my personal details?

    You can update your personal details directly through our website. After logging in to your account, click on the Customer Information option located under the My Account menu.

    To learn more, click here.

  • How do I make changes to my meal plan type?

    To change your meal plan, please call our Member Services department at 855-FRESH MP (855-373-7467) or send us an email at customerservice@freshmealplan.com. One of our friendly customer care representatives will be glad to assist you and answer any questions you may have about our other meal plans.

    IMPORTANT:

    Meal plan changes must be requested before Sunday 10:00PM EST to affect the following week’s shipment.

    Once you have selected your meals for the following week you cannot change your plan or meal selections.

  • What is the deadline to make changes to my account?

    To ensure that you receive the freshest and most delicious meals accurately and on time, all changes to your account must be completed BEFORE Sunday 10:00PM EST for the following weeks’ shipments.

    This includes freezes, delivery address changes, cancelations, and changes to your meal plan. Requests or online account changes made after Sunday 10:00PM EST will take effect after the following week’s shipment.

  • What is the cancelation policy?

    We would like to understand and resolve any issue you may have had. If you wish to cancel your subscription, please call us at 1-855-373-7467 during Customer Care office hours to cancel the following week’s shipment. Please note you cannot cancel online or via email.

    Our customer care agents are available:

    • Monday through Friday from 8 AM to 6 PM EST;
    • Saturday from 11AM to 4PM EST;
    • Sunday from 10AM to 4PM EST.
  • Can I change my password?

    Yes. You can update your password online anytime. After logging in to your account, click on Change Password option located under the My Account menu.

    To learn more, click here.

MEALS

  • How do I order meals online?

    You can order meals online each week from your member portal. The menu becomes available each week on Wednesday at 12PM EST and remains accessible until Sunday 10:00PM EST. To pick meals, simply log in to your account, click on Meal Selection and then on the button labeled, ‘I’m Hungry, Let’s Go Pick My Food!’

    To learn more, click here.

  • What if I forget to order meals?

    No problem. Your deliveries will still be made. To avoid any interruption in your service, our chef will select your meals for you, ensuring you don’t receive meals with any dislikes or allergies noted in your account.

  • How do I know when to eat which meal?

    Depending on your health and fitness goals, the number of meals and the time you eat them may vary. However, to enjoy the freshest flavor, we recommend you enjoy your meals within the date range printed on the label of the meal container.

  • How do I heat my meals and snacks?

    Meals in clear containers are intended to be eaten cold and should not be microwaved in the container provided.

    Meals, snacks, and breakfasts in black or colored containers can be heated in the microwave by pealing one side of the clear plastic seal and heating for 2-3 minutes, or until desired temperature is reached. Meals should be heated to 150⁰F.

    Snacks can be eaten cold or heated depending on the snack and your preference.

    Please note that overheating can damage, or melt the container. Should this occur, discard the container and its contents.

  • How do I avoid getting ingredients I am allergic to or dislike?

    You can add ingredients to your list of dislikes from your online account. After logging in, click on ‘Allergies/Dislikes’. Here, you are able to choose all the ingredients you do not want to receive. While there is no limit to the amount of dislikes you can add, the more you do have, the less variety of meals you are able to enjoy.

    IMPORTANT: If you order a meal with a dislike or ingredient to which you are allergic, we will still fulfill your order and send this meal to you. Please be sure to read all the ingredients before selecting a meal online.

    To learn more, click here.

DELIVERY

  • Where does Fresh Meal Plan deliver?

    Fresh delivers nationwide, only to a residential address.

  • How do I change my delivery address?

    You can update your delivery address for the following week by accessing your account before Sunday 10:00PM EST. After logging in, click on the Delivery Info option located under the My Account menu.

    You may have multiple delivery addresses in your account. To make a delivery address active, tick the ‘Active Delivery Address’ box.

    To learn more, click here.

  • What days of the week do you deliver?

    Our deliveries are made once a week, every week. Your meals will ship from our facilities on a Thursday and arrive on a Friday or Saturday. You will receive a tracking number in an email when your package leaves our facilities. You can track your shipment (https://www.periship.com/) up until delivery and will receive an email and text message when the package is delivered.

  • What if my food has not arrived by my scheduled window?

    Please visit https://www.periship.com/map/ and track your delivery right to your door. If you have any issues you can contact Periship directly https://www.periship.com/contactback, or contact our customer care department. Please review our customer care’s hours of operation.

  • Are ice packs and containers recyclable?

    Containers and ice packs can be rinsed and recycled or reused at your discretion. The gel in our ice packs is non-toxic, water soluble, and biodegradable. The ice packs are yours to keep.

  • What types of packaging do we use?

    Our meals are delivered in shipping boxes specifically designed for the shipment of perishable products. Each insulated box also comes with food-grade ice packs, which help to further lock in the freshness and keep your meals cold to your front door.

    Our meals are Vacu-Sealed to remain fresh for the entire week, till your next delivery.

    Important: If a meal’s seal is broken on delivery please discard.

BILLING

  • What are my payment options?

    Fresh Meal Plan is a weekly subscription service, which reoccurs automatically each week. Payments are made with a credit or debit card and are automatically processed each Monday before the week of service.

  • If I don’t select my meals, will I be charged?

    If you do not select your meals, your deliveries will still be made. To avoid any interruption in your service, our chef will automatically select them for you, ensuring that you don’t receive meals that include your dislikes or allergies noted in your account.

    Payment is processed each Monday before the week of service.

  • How do I update my credit card information?
    You can update your billing information by logging in to your account, then clicking on Billing Information. You will then be prompted to either update your credit card or billing address. Be sure to double-check yourself for accuracy before clicking Save.

    You must update your credit card by Sunday 10:00PM EST to ensure that your next payment on Monday is successful!

    To learn more, click here

  • Can I print my invoices?

    Yes. You can view and print all your invoices from your online account. After logging in, click on Orders. Invoices are listed in chronological order. To access a specific one, click on the Details link by the order’s number. You can download invoices (in PDF format) or print them.

    To learn more, click here.